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Negative emotions as a fuel for discussion in cyber communities

Anna Chmiel 1,2Julian M. Sienkiewicz 1,2Georgios Paltoglou 3Kevan Buckley 3Mike A. Thelwall 3Janusz A. Hołyst 1,2

1. Warsaw University of Technology, Faculty of Physics, Koszykowa 75, Warszawa 00-662, Poland
2. Warsaw University of Technology, Centre of Excellence for Complex Systems Research, Koszykowa 75, Warszawa 00-662, Poland
3. University of Wolverhampton, Statistical Cybernetics Research Group, School of Computing and Information Technology, Wulfruna Street, Wolverhampton WV1 1SB, United Kingdom

Abstract

We focus on the influence of emotion on the behavior of Internet forum users and the vitality of online debates. We collected a large set of records describing comments expressed in diverse cyber communities such as blogs, fora and the Digg community. The text was then evaluated using classifiers that were able to estimate emotional valence values. We show that affective interactions do exist in Internet communities and they lead to attractive forces. As a result of collective behaviour there are clusters of comments possessing a similar level of emotional valence that are much longer than they would be if they were created by a random process. The presence of longer clusters of coherent emotional expressions therefore increases the possibility of attaching to this cluster a comment with the same emotion. In this sense there is homophily between participants expressing the same emotional valence. Moreover, we show that emotions are important for community life since the level of the initial emotional valence determines the total length of discussion. The majority of comments possess a negative emotional valence and threads starting from a larger number of negative comments last longer so negative emotions can be treated as a kind of discussion fuel. In the course of time the density of negative comments usually decays and for longer discussions the difference between the emotional level in the beginning and at the end is larger. Since the BBC Forum consists of a number of threads, we can also observe the local activity of a user in a specific thread and his/her average local emotion expressed in this thread. Users can take part in many threads, thus their local and global activities and corresponding emotions can be very different. One can ask: how are a user's emotions expressed in a thread connected to their willingness to be active in a given discussion?  We show that an increase in activity in the discussion of a particular thread is connected with more negative emotions from the user in the thread.

 

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Related papers

Presentation: Oral at 5 Ogólnopolskie Sympozjum "Fizyka w Ekonomii i Naukach Społecznych", by Anna Chmiel
See On-line Journal of 5 Ogólnopolskie Sympozjum "Fizyka w Ekonomii i Naukach Społecznych"

Submitted: 2010-10-13 12:53
Revised:   2010-10-13 16:08